Privacy policy
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors.
1.2 This policy applies where we act as a data controller concerning the personal data of such persons; in other words, where we determine the purposes and means of processing that personal data.
1.3 Our website incorporates privacy controls that affect how we will process your data. By using the privacy controls, you can [specify whether you would like to receive direct marketing communications and limit the collection, sharing and publication of your data]. You can access the privacy controls via https://www.healingwithcrystals.net.au/privacy-policy.html
1.4 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website.
1.5 In this policy, "we", "us", and "our" refer to Healing with crystals
2. Credit
2.1 This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).
3. The personal data that we collect
3.1 In Section 3, we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.
3.2 We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number, postal address and social media account identifiers. The source of the contact data is you. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.
3.3 We may process your website user account data ("account data"). The account data may include your account identifier, email address, business name, account creation and modification dates, website settings, and marketing preferences. The primary source of the account data is you, although our website may generate some elements of the account data. If you log into our website using a social media account, we will obtain aspects of the account data from the relevant social media account provider.
3.4 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and through our website] ("transaction data"). [ The transaction data may include your name, your contact details, your payment card details or other payment details and the transaction details.
3.5 We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications using the website contact forms.
3.6 We may process data about your use of our website ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.
4. Purposes of processing and legal bases
4.1 In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.
4.2 Operations - We may process your data to operate our website, process and fulfil orders, provide our services, supply our goods, generate invoices, bills and other payment-related documentation, and credit control]. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business OR[the performance of a contract between you and us and taking steps, at your request, to enter into such a contract.
4.3 Publications - We may process account data to publish such data on our website and elsewhere through our services, following your express instructions. The legal basis for this processing is consent OR our legitimate interests, namely the publication of content in the ordinary course of our operations OR the performance of a contract between you and us and taking steps, at your request, to enter into such a contract.
4.4 Relationships and communications - We may process contact data, account data, transaction data and communication data to manage our relationships, communicate with you (excluding sharing for direct marketing) by email, SMS, post, fax and telephone, and provide support services and complaint handling]. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website.
4.5 Direct marketing - We may process contact data, account data, and transaction data] for [the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is consent OR our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors.
4.6 Research and analysis - We may process usage and transaction data to research and analyse the use of our website, as well as research and other interactions with our business. The legal basis for this processing is consent OR our legitimate interests, namely monitoring, supporting, improving and securing our website.
4.7 Record keeping - We may process your data to create and maintain our databases and backup copies of our databases and business records. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business following this policy.
4.8 Security - We may process your data for security and prevent fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the safety of others].
4.9 Insurance and risk management - We may process your data where necessary for obtaining or maintaining insurance coverage, managing risks and obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
4.10 Legal claims - We may process your data where necessary for establishing, exercising, or defending legal claims, whether in court proceedings or an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
4.11 Legal compliance and vital interests - We may also process your data where such processing is necessary for compliance with a legal obligation to which we are subject or to protect your vital interests or the vital interests of another person.
5. Providing your data to others
5.1 We may disclose your data to our insurers and professional advisers insofar as reasonably necessary for obtaining or maintaining insurance coverage, managing risks, and obtaining professional advice.
5.2 Your data held in our website database will be stored on the servers of our hosting services providers.
5.3 Our payment services provider, PayPal, handles financial transactions relating to our website. We will share transaction data with our payment services providers only to the extent necessary for processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.paypal.com.
5.4 In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your data where such disclosure is necessary for compliance with a legal obligation to which we are subject or to protect the vital interests of another person. We may also disclose your data where such disclosure is necessary for establishing, exercising, or defending legal claims, whether in court proceedings or an administrative or out-of-court procedure.
6. International transfers of your data
6.1 In this Section 6, we provide information about the circumstances in which your data may be transferred to a third country under UK data protection law OR EU data protection law OR UK and EU data protection law.
6.2 We may transfer your data from the European Economic Area (EEA) to the UK and process that personal data in the UK for the purposes set out in this policy and may permit our suppliers and subcontractors to do so during any period concerning which the UK is not treated as a third country under EU data protection law or benefits from an adequacy decision under EU data protection law. We may transfer your data from the UK to the EEA and process that personal data in the EEA for the purposes set out in this policy and may permit our suppliers and subcontractors to do so during any period concerning which EEA states are not treated as third countries under UK data protection law or benefit from adequacy regulations under UK data protection law.
6.3 The hosting facilities for our website are situated in Australia and USA. The competent data protection authorities have made an adequate determination concerning the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, such as using standard data protection clauses adopted or approved by the competent data protection authorities.
6.4 The competent data protection authorities have made an adequate determination concerning the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, such as using standard data protection clauses adopted or approved by the competent data protection authorities.
6.5 You acknowledge that personal data that you submit for publication through our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such personal data by others.
7. Retaining and deleting personal data
7.1 This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations concerning the retention and deletion of personal data.
7.2 Personal data that we process for any purpose or purposes shall not be kept longer than is necessary for that purpose or those purposes.
7.3 We will retain your data as follows:
(a) contact data will be retained for a minimum period of 6 months following the most recent contact between you and us and for a maximum period of 1 year following that date.
(b) account data will be retained for a minimum period of 3 months following the closure date of the relevant account and for a maximum period of two years following that date.
(c) transaction data will be retained for a minimum period of 1 year following the transaction date and for a maximum period of two years following that date.
(d) communication data will be retained for a minimum period of 6 months following the date of the communication in question and for a maximum period of 1 year following that date.
(e) usage data will be retained for six months following the date of collection
7.4 Notwithstanding the other provisions of this Section 7, we may retain your data where such retention is necessary for compliance with a legal obligation to which we are subject or to protect your vital interests or the vital interests of another person.
8. Your rights
8.1 In this Section 8, we have listed the rights that you have under data protection law.
8.2 Your principal rights under data protection law are:
(a) the right to access - you can ask for copies of your data.
(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure - you can ask us to erase your data.
(d) the right to restrict processing - you can ask us to restrict the processing of your data.
(e) the right to object to processing - you can object to processing your data.
(f) the right to data portability - you can ask that we transfer your data to another organisation or you.
(g) the right to complain to a supervisory authority - you can complain about our processing of your data; and
(h) the right to withdraw consent - to the extent that the legal basis of our processing of your data is consent, you can withdraw that consent.
8.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting [https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en and https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/].
8.4 You may exercise any of your rights concerning your data by written notice to us using the contact details set out below.
9. About cookies
9.1 A cookie is a file containing an identifier, a string of letters and numbers sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3 Cookies may not contain any information that personally identifies a user. Still, personal data we store about you may be linked to the information stored in and obtained from cookies.
10. Cookies that we use
10.1 We use cookies for the following purposes:
(a) authentication and status - we use cookies to identify you when you visit our website and navigate our website and to help us determine if you are logged into our website.
(b) shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website.
(c) personalisation - we use cookies to store information about your preferences and to personalise our website for you.
(d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials and protecting our website.
(e) advertising - we use cookies to help display advertisements that will be relevant to you.
(f) analysis - we use cookies to help us to analyse the use and performance of our website and
(g) cookie consent - we use cookies to store your preferences concerning the use of cookies more generally.
11. Cookies used by our service providers
11.1 Our service providers use cookies, which may be stored on your computer when you visit our website.
11.2 We use Google Analytics. Google Analytics gathers information about the use of our website employing cookies. The information collected is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/, and you can review Google's privacy policy at https://policies.google.com/privacy
12. Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and delete cookies. The methods for doing so vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647 (Chrome);
(b) https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop (Firefox);
(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
(f) https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy (Edge).
12.2 Blocking all cookies will have a negative impact on the usability of many websites.
12.3 If you block cookies, you cannot use all the features on our website.
13. Amendments
13.1 We may update this policy from time to time by publishing a new version on our website.
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors.
1.2 This policy applies where we act as a data controller concerning the personal data of such persons; in other words, where we determine the purposes and means of processing that personal data.
1.3 Our website incorporates privacy controls that affect how we will process your data. By using the privacy controls, you can [specify whether you would like to receive direct marketing communications and limit the collection, sharing and publication of your data]. You can access the privacy controls via https://www.healingwithcrystals.net.au/privacy-policy.html
1.4 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website.
1.5 In this policy, "we", "us", and "our" refer to Healing with crystals
2. Credit
2.1 This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).
3. The personal data that we collect
3.1 In Section 3, we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.
3.2 We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number, postal address and social media account identifiers. The source of the contact data is you. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.
3.3 We may process your website user account data ("account data"). The account data may include your account identifier, email address, business name, account creation and modification dates, website settings, and marketing preferences. The primary source of the account data is you, although our website may generate some elements of the account data. If you log into our website using a social media account, we will obtain aspects of the account data from the relevant social media account provider.
3.4 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and through our website] ("transaction data"). [ The transaction data may include your name, your contact details, your payment card details or other payment details and the transaction details.
3.5 We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications using the website contact forms.
3.6 We may process data about your use of our website ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.
4. Purposes of processing and legal bases
4.1 In this Section 4, we have set out the purposes for which we may process personal data and the legal bases of the processing.
4.2 Operations - We may process your data to operate our website, process and fulfil orders, provide our services, supply our goods, generate invoices, bills and other payment-related documentation, and credit control]. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business OR[the performance of a contract between you and us and taking steps, at your request, to enter into such a contract.
4.3 Publications - We may process account data to publish such data on our website and elsewhere through our services, following your express instructions. The legal basis for this processing is consent OR our legitimate interests, namely the publication of content in the ordinary course of our operations OR the performance of a contract between you and us and taking steps, at your request, to enter into such a contract.
4.4 Relationships and communications - We may process contact data, account data, transaction data and communication data to manage our relationships, communicate with you (excluding sharing for direct marketing) by email, SMS, post, fax and telephone, and provide support services and complaint handling]. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website.
4.5 Direct marketing - We may process contact data, account data, and transaction data] for [the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is consent OR our legitimate interests, namely promoting our business and communicating marketing messages and offers to our website visitors.
4.6 Research and analysis - We may process usage and transaction data to research and analyse the use of our website, as well as research and other interactions with our business. The legal basis for this processing is consent OR our legitimate interests, namely monitoring, supporting, improving and securing our website.
4.7 Record keeping - We may process your data to create and maintain our databases and backup copies of our databases and business records. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business following this policy.
4.8 Security - We may process your data for security and prevent fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the safety of others].
4.9 Insurance and risk management - We may process your data where necessary for obtaining or maintaining insurance coverage, managing risks and obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
4.10 Legal claims - We may process your data where necessary for establishing, exercising, or defending legal claims, whether in court proceedings or an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
4.11 Legal compliance and vital interests - We may also process your data where such processing is necessary for compliance with a legal obligation to which we are subject or to protect your vital interests or the vital interests of another person.
5. Providing your data to others
5.1 We may disclose your data to our insurers and professional advisers insofar as reasonably necessary for obtaining or maintaining insurance coverage, managing risks, and obtaining professional advice.
5.2 Your data held in our website database will be stored on the servers of our hosting services providers.
5.3 Our payment services provider, PayPal, handles financial transactions relating to our website. We will share transaction data with our payment services providers only to the extent necessary for processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://www.paypal.com.
5.4 In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your data where such disclosure is necessary for compliance with a legal obligation to which we are subject or to protect the vital interests of another person. We may also disclose your data where such disclosure is necessary for establishing, exercising, or defending legal claims, whether in court proceedings or an administrative or out-of-court procedure.
6. International transfers of your data
6.1 In this Section 6, we provide information about the circumstances in which your data may be transferred to a third country under UK data protection law OR EU data protection law OR UK and EU data protection law.
6.2 We may transfer your data from the European Economic Area (EEA) to the UK and process that personal data in the UK for the purposes set out in this policy and may permit our suppliers and subcontractors to do so during any period concerning which the UK is not treated as a third country under EU data protection law or benefits from an adequacy decision under EU data protection law. We may transfer your data from the UK to the EEA and process that personal data in the EEA for the purposes set out in this policy and may permit our suppliers and subcontractors to do so during any period concerning which EEA states are not treated as third countries under UK data protection law or benefit from adequacy regulations under UK data protection law.
6.3 The hosting facilities for our website are situated in Australia and USA. The competent data protection authorities have made an adequate determination concerning the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, such as using standard data protection clauses adopted or approved by the competent data protection authorities.
6.4 The competent data protection authorities have made an adequate determination concerning the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, such as using standard data protection clauses adopted or approved by the competent data protection authorities.
6.5 You acknowledge that personal data that you submit for publication through our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such personal data by others.
7. Retaining and deleting personal data
7.1 This Section 7 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations concerning the retention and deletion of personal data.
7.2 Personal data that we process for any purpose or purposes shall not be kept longer than is necessary for that purpose or those purposes.
7.3 We will retain your data as follows:
(a) contact data will be retained for a minimum period of 6 months following the most recent contact between you and us and for a maximum period of 1 year following that date.
(b) account data will be retained for a minimum period of 3 months following the closure date of the relevant account and for a maximum period of two years following that date.
(c) transaction data will be retained for a minimum period of 1 year following the transaction date and for a maximum period of two years following that date.
(d) communication data will be retained for a minimum period of 6 months following the date of the communication in question and for a maximum period of 1 year following that date.
(e) usage data will be retained for six months following the date of collection
7.4 Notwithstanding the other provisions of this Section 7, we may retain your data where such retention is necessary for compliance with a legal obligation to which we are subject or to protect your vital interests or the vital interests of another person.
8. Your rights
8.1 In this Section 8, we have listed the rights that you have under data protection law.
8.2 Your principal rights under data protection law are:
(a) the right to access - you can ask for copies of your data.
(b) the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure - you can ask us to erase your data.
(d) the right to restrict processing - you can ask us to restrict the processing of your data.
(e) the right to object to processing - you can object to processing your data.
(f) the right to data portability - you can ask that we transfer your data to another organisation or you.
(g) the right to complain to a supervisory authority - you can complain about our processing of your data; and
(h) the right to withdraw consent - to the extent that the legal basis of our processing of your data is consent, you can withdraw that consent.
8.3 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting [https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en and https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/].
8.4 You may exercise any of your rights concerning your data by written notice to us using the contact details set out below.
9. About cookies
9.1 A cookie is a file containing an identifier, a string of letters and numbers sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3 Cookies may not contain any information that personally identifies a user. Still, personal data we store about you may be linked to the information stored in and obtained from cookies.
10. Cookies that we use
10.1 We use cookies for the following purposes:
(a) authentication and status - we use cookies to identify you when you visit our website and navigate our website and to help us determine if you are logged into our website.
(b) shopping cart - we use cookies to maintain the state of your shopping cart as you navigate our website.
(c) personalisation - we use cookies to store information about your preferences and to personalise our website for you.
(d) security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials and protecting our website.
(e) advertising - we use cookies to help display advertisements that will be relevant to you.
(f) analysis - we use cookies to help us to analyse the use and performance of our website and
(g) cookie consent - we use cookies to store your preferences concerning the use of cookies more generally.
11. Cookies used by our service providers
11.1 Our service providers use cookies, which may be stored on your computer when you visit our website.
11.2 We use Google Analytics. Google Analytics gathers information about the use of our website employing cookies. The information collected is used to create reports about the use of our website. You can find out more about Google's use of information by visiting https://www.google.com/policies/privacy/partners/, and you can review Google's privacy policy at https://policies.google.com/privacy
12. Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and delete cookies. The methods for doing so vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647 (Chrome);
(b) https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop (Firefox);
(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
(f) https://support.microsoft.com/en-gb/help/4468242/microsoft-edge-browsing-data-and-privacy (Edge).
12.2 Blocking all cookies will have a negative impact on the usability of many websites.
12.3 If you block cookies, you cannot use all the features on our website.
13. Amendments
13.1 We may update this policy from time to time by publishing a new version on our website.